Privacy Policy
Effective Date: January 15, 2026
This Privacy Policy describes how BambooTCG.com (the "Website") collects, uses, shares, and protects your personal information when you use our website, products, and services ("Services"). This website is owned and operated by Johnny Ha LLC ("Company," "we," "us," or "our"). While we operate under the brand name Bamboo Cards & Collectibles or BambooTCG, Johnny Ha LLC is the sole legal entity responsible for all transactions and operations on this Site.
By accessing or using our Services, you consent to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. Information We Collect
We collect several types of information to provide and improve our Services:
Personal Information
When you create an account or make a purchase, we collect personal information that you provide to us, including:
Name
Email address
Postal/shipping address
Phone number
Billing information
Other contact details you choose to provide
Payment Information
If you make purchases through our Services, we collect payment information necessary to process your transactions, such as:
Credit card details
Debit card information
Other financial information required for payment processing
Please note that payment processing is handled by secure third-party payment processors. We do not store complete credit card numbers on our servers.
Account Information
By creating an account with us, you agree to:
Provide accurate, complete, and current information at all times
Maintain the confidentiality of your account credentials
Accept responsibility for all activities that occur under your account
You must notify us immediately at Support@BambooTCG.com if you suspect unauthorized use of your account. We are not responsible for any loss or damage arising from your failure to protect your account information.
Usage Information
We automatically collect information about how you interact with our Services, including:
IP address
Browser type and version
Operating system
Device identifiers
Pages visited and features accessed
Time and date of visits
Referring website or source
Search terms used on our Site
Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to collect information and enhance your experience with our Services.
What are cookies? Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information about your preferences and activities.
How we use cookies:
To remember your login status and preferences
To analyze site traffic and usage patterns
To personalize content and advertisements
To improve site functionality and user experience
Managing cookies: You can manage your cookie preferences through your browser settings or by using our cookie consent tool. Please note that blocking certain cookies may affect the functionality of our Services.
Third-Party Analytics
We use third-party analytics providers, such as Google Analytics, to collect and analyze usage data. These providers may use cookies and other tracking technologies to monitor activity on our Services. For more information on how these providers use your data, please review their respective privacy policies:
Google Analytics Privacy Policy: https://policies.google.com/privacy
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing and Improving Services
To provide, maintain, and improve our Services
To personalize your experience on our Site
To process and fulfill your orders
To respond to your inquiries and requests
To troubleshoot technical issues
Communication
We may use your contact information to communicate with you about:
Order confirmations and shipping updates
Account-related notifications
Customer service inquiries
Promotional offers and updates (you can opt-out at any time)
Changes to our policies or Services
Transaction Processing
We use your personal and payment information to:
Process transactions and payments
Fulfill orders and arrange shipping
Provide customer support related to your purchases
Prevent fraudulent transactions
Maintain accurate financial records
Analytics and Research
We may use aggregated and anonymized data for:
Analytics and reporting to understand trends and usage patterns
Research to improve our products and Services
Demographic analysis
Business planning and strategy
Security and Fraud Prevention
We use your information to:
Monitor and improve the security of our Services
Detect and prevent fraudulent activities
Investigate suspected violations of our Terms of Service
Protect our rights, property, and safety, and that of our users
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
Payment processing (e.g., credit card processors)
Shipping and fulfillment
Email communication and marketing services
Web hosting and data storage
Analytics and performance monitoring
Customer support tools
These service providers are contractually obligated to protect your information and only use it for the specific purposes we authorize.
Legal Compliance and Protection
We may disclose your information if required by law or in good faith belief that such action is necessary to:
Comply with legal obligations, court orders, or government requests
Enforce our Terms of Service and other agreements
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or the public
Investigate and prevent fraud or security issues
Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.
With Your Consent
We may share your information with third parties when you provide explicit consent to do so.
4. Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect it, including:
Encryption of sensitive data during transmission (SSL/TLS)
Secure servers and data storage
Access controls and authentication measures
Regular security assessments and updates
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
5. International Data Transfers
If you are located outside of the United States and choose to provide us with your information, please note that we may transfer, process, and store your personal information in the United States or other countries.
By using our Services, you consent to such transfers, which may involve data protection laws that differ from those in your jurisdiction. While we take reasonable precautions to safeguard your personal data in accordance with this Privacy Policy, please note that these jurisdictions may not offer the same level of data protection as your home country.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary based on:
The nature of the information collected
Legal and regulatory requirements
The purposes for which the information is used
Whether you have requested deletion of your data
If you wish to request deletion of your personal data, please contact us at Support@BambooTCG.com. Please note that we may need to retain certain information for legal or legitimate business purposes even after you request deletion.
7. Your Rights and Choices
You have certain rights regarding your personal information:
Access, Update, and Delete
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal information (subject to certain exceptions)
To exercise these rights, please contact us at Support@BambooTCG.com.
Opting Out of Communications
You can opt-out of receiving promotional communications from us at any time by:
Following the unsubscribe instructions included in our emails
Contacting us directly at Support@BambooTCG.com
Updating your communication preferences in your account settings
Please note that even if you opt-out of promotional communications, we may still send you transactional emails related to your account or purchases.
Cookie Management
You can manage your cookie preferences through your browser settings. Most browsers allow you to:
Block all cookies
Block third-party cookies
Clear existing cookies
Receive notifications when cookies are set
Please note that blocking certain cookies may affect the functionality and user experience of our Services.
California Residents (CCPA)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
Know what personal information we collect, use, and share
Request a copy of the personal information we have collected about you
Request deletion of your personal information
Opt-out of the sale of your personal information (Note: We do not sell your personal information to third parties)
Not be discriminated against for exercising your CCPA rights
To exercise your CCPA rights, please contact us at Support@BambooTCG.com.
European Union Residents (GDPR)
If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including the right to:
Access your personal data
Rectify inaccurate personal data
Erase your personal data ("right to be forgotten")
Restrict processing of your personal data
Object to processing of your personal data
Data portability (receive your data in a portable format)
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority
To exercise your GDPR rights, please contact us at Support@BambooTCG.com.
8. Children's Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information as quickly as possible.
If you believe we may have collected information from a child under 13, please contact us immediately at Support@BambooTCG.com.
9. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to these third-party sites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will:
Update the "Effective Date" at the top of this page
Post the updated Privacy Policy on our website
Notify you of material changes via email or through a prominent notice on our Site (when appropriate)
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: Support@BambooTCG.com
Business Name: Johnny Ha LLC / Bamboo Cards & Collectibles
We will make reasonable efforts to respond to your inquiry in a timely manner.
Thank you for trusting Bamboo Cards & Collectibles with your information. We are committed to protecting your privacy and providing you with a secure shopping experience.